Job description
Summary of Position:
As a Field Service Engineer, you will be responsible for responding to breakdown calls and completing planned works on Reverse Vending Machines (RVMs) throughout Ireland. Your role will be driven by contracts and customer requirements, as managed and directed by the Service Management Team.
Tasks:
Respond promptly to breakdown calls and efficiently complete planned works as directed by the Service Management/Call Desk daily.
Perform installation and configuration of new RVMs, including providing comprehensive customer training.
Participate in the on-call breakdown cover rotation to ensure continuous support for customers.
Maintain accurate records and reports of all activities, using the provided documents by both customers and the company.
Demonstrate urgency in resolving customer escalations to ensure their problems are promptly addressed.
Responsible management of the company vehicle, tools, and stock provided for the job.
Respond positively to performance data related to field operations, striving for continuous improvement in effectiveness and efficiency.
Prepare technical reports for internal and external use, aiding in the preparation of quotations.
Actively adhere to Health & Safety legislation and required quality systems to ensure a safe work environment.
Fulfill any other reasonable requests compatible with the job description, as identified by the Operations Manager.
Job requirements
Profile:
Electrical or Mechanical Engineering qualification or relevant field of study.
Experience in a Retail support environment (scales, Pops, Vending machines, etc) preferred but not essential.
Previous Health & Safety certification (e.g., Safe Pass).
Proficiency in electrical and mechanical fault finding.
Possession of a full clean Driving Licence.
Competencies:
Customer-focused mindset, prioritizing customer satisfaction in all interactions.
Ability to work independently and unsupervised while maintaining productivity.
Adherence to established processes and procedures for consistent outcomes.
IT literacy to efficiently use technical tools and applications.
Strong organizational and time management skills to stay structured and efficient.
Sense of urgency in resolving issues and meeting deadlines.
Positive "can-do" attitude and excellent communication skills.
Flexibility and adaptability to handle various situations and changing priorities.
Proactive approach to problem-solving and task execution.
Ownership of responsibilities and commitment to deliver high-quality results.
Professional demeanor and presentation.
Strong team player, willing to collaborate and contribute to team success.
Commitment to working safely and promoting a safe work environment.
Proficient in MS Word and MS Excel, with good IT literacy.
Effective communicator with adaptability and flexibility.
Demonstrates ownership and a professional approach to work.
Capable of working collaboratively as a team player.
This awaits you:
An attractive salary circa €44k per year + Over time.
A diversified job in a qualified and committed development team.
Independent way of working.
Participation in the growth of a dynamic, international company.
If you are ready to take on this exciting opportunity, apply now and contribute to our success.
or
All done!
Your application has been successfully submitted!
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.