Call Center Agent

About the company / group of companies:

For more than 40 years, Envipco Holding N.V. has been a dominant player in the worldwide market of return machines. We are looking for experienced, reliable employees committed to the implementation of the circular economy team.

If you would like to work for a good cause in an innovative environment and build the future together with us, we welcome you to our Team!

Job: hybrid (Sebes, jud. Alba) 

Your tasks will be:

• Receiving, processing and documenting reports received by partners by phone

• First level support towards partners

• Recording daily fault reports and assigning them to service technicians via a ticket management system

• Service process management according to the requirements of the valid service agreement

• Transfer of tasks to the appropriate departments of the group if necessary

• Current management and up-to-date management of the service management system

• Evaluation of the work of service technicians with statistical indicators

• Preparation of service quotations based on the applicable service agreement

• Issuing service invoices

• Keeping contact with affiliates and subcontractors, both domestically and internationally

We're looking for you if:

• have at least secondary education

• You are enthusiastic and proactive with a "we'll do it!" Attitude

• You communicate excellently with clients and co-workers

• You pay attention to detail and are able to work in a system

• You are precise and demanding for your work

• ability to work under pressure on short deadlines

• have good stress tolerance

• you know it well in practice Microsoft Office

Advantages:

• Practical experience in Help Desk / Service Desk

• Proficiency in Microsoft Dynamics

• IT experience

• knowledge of English and/or another European language

We offer:

• attractive benefit package (employment, mobile phone, laptop, commute allowance)

• Continuous learning and development opportunities in an innovative industry

• supportive professional and human environment

• flexible working space (home office option)

• International team

• Modern new tools