Field Service Technician

Responsibilities:

• Action - as the first point of contact for the Envipco customer for any questions/technical problems

• Independently conducting analysis for solving problems by phone and/or remote assistance

• Performing on-site and remote fixes for down systems, executing preventive maintenance, and assisting in the training of customers or other in-house technicians

• Make pre-site visits to new customers, making sure they are well prepared for the installation of RVM machines.

• Working with development and QA teams to replicate and characterize reported issues, supporting continuous improvement of our devices

• Collecting direct feedback from customers for future improvements/improvements to our devices

Specific : 

• knowledge of monitoring and measurement devices;

• knowledge of the practical interpretation at the workplace of the technical documentation;

• knowledge of the operation of the machines;

• the correct choice of the method of repair according to the indications of the documents drawn up for the respective repair;

• proper use of S.D.V.s;

• English - medium level

• advanced mechanical knowledge