Helpdesk Agent

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

Responsibilities

• Receiving requests from users of RVM machines (by phone, email, ticketing system).

• Diagnosing problems related to hardware (sensors, input modules, touchscreen) and software (machine control, user interface, integration with external systems).

• Providing remote technical support: analyzing machine logs, resetting devices, updating RVM software.

• Cooperating with the field service team in escalating issues that require on-site service intervention.

• Providing guidance to users (stores, collection points) on daily machine operation, basic maintenance, and fault reporting.

• Creating and updating technical documentation, user manuals, and procedures for customers and service technicians.

• Monitoring machine status and suggesting improvements related to reliability and operational efficiency.

Requirements

• Experience in a technical support / help desk role (experience in automation, vending machines, or industrial equipment is an asset).

• Basic knowledge of electronics and automation, with the ability to diagnose hardware faults.

• Ability to work with operating systems and device software (Windows, Linux, Microsoft Dynamics).

• Knowledge of MS Office (knowledge of MS Dynamics 365 is a strong advantage).

• Ability to work remotely and use remote access tools (remote desktops, VPN).

• Strong communication skills: patience, empathy, and the ability to clearly explain technical issues to non-technical users.

• Ability to work independently and good time-management skills.

• Good command of English (minimum B2 level) — reading technical documentation and communicating with an international team.

• Native or fluent Polish — providing support to Polish-speaking customers.

We Offer

• Stable employment in an international technology company.

• Technical and product training related to Envipco machines.

• Opportunities for professional development in an international organization.

• Attractive salary and benefits package (private healthcare).

• Flexible work model (hybrid) after the probation period.

• Work tools: laptop and access to remote systems.

• All necessary working tools.

While the skills and experience outlined above are important, we know that the right candidate may not meet every requirement. If you believe you have the right values, behaviors and motivation to succeed in this role, we encourage you to apply.

We are committed to building diverse teams and creating opportunities for talented individuals to grow their careers with us.