Call Center Agent (f/m/d)

Your tasks will be:

• Receiving, processing and documenting reports received by partners by phone
• First level support towards partners
• Recording daily fault reports and assigning them to service technicians via a ticket management system
• Service process management according to the requirements of the valid service agreement
• Transfer of tasks to the appropriate departments of the group if necessary
• Current management and up-to-date management of the service management system
• Evaluation of the work of service technicians with statistical indicators
• Preparation of service quotations based on the applicable service agreement
• Issuing service invoices
• Keeping contact with affiliates and subcontractors, both domestically and internationally

We're looking for you if:

• have at least secondary education
• You are enthusiastic and proactive with a "we'll do it!" Attitude
• You communicate excellently with clients and co-workers
• You pay attention to detail and are able to work in a system
• You are precise and demanding for your work
• ability to work under pressure on short deadlines
• have good stress tolerance
• you know it well in practice Microsoft Office

Advantages:

• Practical experience in Help Desk / Service Desk
• Proficiency in Microsoft Dynamics
• IT experience
• knowledge of English and/or another European language